Well they sent me 19gm smooth darts instead of the Barney's lol- missed 2 sets of comos flights, 2 sets of spinner shafts Cosmo- sent a set of shafts wrong color- ordered 3 sets of storm points only sent 1-free gift was a bulls dart holder , sent a check out card. aww just a mess. However I e-mailed them lets see what happens. Anyone can get an order messed up and they usually better than this because nothing was right.

So anyone can have a mess up - now waiting for a reply from them. They had a special on the Barney's so thought let me give this a shot. Email sent Friday late, will update everyone on how this is handled.

Sounds like they got the order mixed up with another completely different one to me, either that or someone in the packing dept had been on the sauce the night before

Yeah thats what I'm thinking and to be fair am waiting for their reply.

What's the old saying? Never buy a car built on a Friday? Sounds like the shipper was having a bad day.

Must of been busy in the mail room....if ya know what i mean.....lol

Have u got the darts yet McInnis?

Really surprised that you bought from them, must have been one hell of a sale. Hope they sort it for you.

USMC80 wrote:

Really surprised that you bought from them, must have been one hell of a sale. Hope they sort it for you.

Well 12£ for a set of Barneys is a great deal (if I get them lol). Ive seen them go in the 25-40 range.

not sure how they could get everything mixed up like that, does sound like you may have someone elses order to me.

i sent an order in on thursday morning , which is still coming up as processing rather than dispatched . i've ordered loads of times from them and and always next day delivery and i've never had a wrong order of them unlike with pure darts which has happened a couple of times. perhaps they have some staff shortages at the moment or new guy or whatever. it does sound to me you got someones order , i'd imagine they'll have it sorted soon and you'll get your order as well is what you have already received so you should be quids in

Never had a wrong order from Pure Darts ever- they all have a miscue here and there but Darts Corner lately from what Ive heard has had more than their share! Hopefully this gets sorted. Waiting for Monday to hear from them and if sorted will give them their due.

I wish you good luck with darts corner, I had my last and It will be my last order from them arrive complete and on time, just never going to be happy with customer service. As a customer who had spent enough pounds with them, I was just after a little effort. Not rocket science to run a dart shop.

Have only had a couple of problems with Darts Corner and they were sorted fairly promptly - although it is easier for me to call them being in the UK. I've had a couple of orders wrong from Pure Darts that didn't really get resolved satisfactorily - I ended up accepting their cock up after several emails and calls as I couldn't be bothered in the end. I still use Pure Darts as they are the cheapest, but as far as my experiences are concerned DC are far better than PD at customer service.

As far as the original post is concerned it does sound like two different orders have got mixed up along the line. Most likely processed by the same person and they put the labels on the wrong envelopes once everything was packed.

I try to be fair therefore am awaiting DC's e-mail. No company is 100% lol Not DC not Pure. We all are human and thus make human mistakes. Its what happens after the mistake is recognized that counts with me. So thus being fair ( I try to be reasonable) await DC's reply. I feel they will straighten this out to a fair conclusion. If straightened out (which I think they will) I will be the first to praise them for good customer service.

Larry

Cant say fairer than that Saber.

HI Larry

Thanks for the email,

With regards to the missing items there should have been a note on your order saying items to follow as I know some of the stems are out of stock?

Was there no note on the invoice?

Thanks

Gary Taylor



Customer Service Manager

Darts Corner


Aww nope! no mention of items following, I sent e-mail to that affect - and shouldn't he have that on his copy of the invoice?

Hes looking into it which is good.

How about a note from them explaining sending the completely wrong set of darts?

Was that in your order?


I had a similar problem (a couple actually) with Red Dragon, like it has been said though, anyone can make a mistake, it's how it is dealt with that decides wether a customer returns, or not.

Okay its Wednesday and waiting for Gary to e-mail me back,

Its Saturday and no e-mail yet- I'm a patient man lol.

Rebel wrote:

How about a note from them explaining sending the completely wrong set of darts?

Was that in your order?


I had a similar problem (a couple actually) with Red Dragon, like it has been said though, anyone can make a mistake, it's how it is dealt with that decides wether a customer returns, or not.

Yep that has been included in my e-mail.

Saber wrote:

Its Saturday and no e-mail yet- I'm a patient man lol.

Got to admit that is too long without an update - I'd give them a call if it was me but I'm in the UK. In your place Larry I'd send them an email.


Also, it's been bugging me - who is that in your avatar lol

They know who you are, they dont like you

Thats my sister- I sent Gary another e-mail on the 7th- his last reply was that he had turned it over to the warehouse for sorting out. Will send another Monday to just keep it fresh in his head.

getagrip wrote:

They know who you are, they dont like you

I'm a customer and have been fair with my evaluation of Darts Corner. The forum thing hasn't a thing to do with that. Plus to be honest I wish every site does well We are all interested in advancing darts - Just a different opinion and ways to do it is all - its their forum and their rules and this is our forum and our rules. I believe that strong Darts forums benefit all forums in the end and each forum has good and bad points of course I lean towards us being the best of course lol

You have more patience than I do Larry.

More patient than me too - How long does it take to open the order info, look at what was actually sent and think, hmmm he has a point, the order was wrong and does not match what was purchased.

5mins I would guess, and thats being generous as it takes about 30 seconds in reality.

You have waited far too long IMO, it is just plain rude that you have not received an update or explanation, never mind a conclusion and it does not matter what company it is, it is just good business to deal with errors as quickly and efficiently as possible.

Shows a distinct lack of respect for the customer when you just leave them hanging on for a solution after you have taken their money.

Well waiting for Monday to see if any e-mails. I'm a patient man.

Saber wrote:

getagrip wrote:

They know who you are, they dont like you

I'm a customer and have been fair with my evaluation of Darts Corner. The forum thing hasn't a thing to do with that. Plus to be honest I wish every site does well We are all interested in advancing darts - Just a different opinion and ways to do it is all - its their forum and their rules and this is our forum and our rules. I believe that strong Darts forums benefit all forums in the end and each forum has good and bad points of course I lean towards us being the best of course lol

I just meant they know your an Old Git!

yeah I know what you were saying mate- No e-mate today hmmm.